At BodyLab, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help.

Returns

• Items can be returned within 14 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• To initiate a return, please contact us with your order number.
  

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable.
  

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please email us with photos of the issue.
  

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or refunded:

• Opened supplements or consumables
• Personal care products (if packaging is broken)
• Gift cards
  

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank or payment account again.
2. Contact your credit card company—it may take some time before your refund is officially posted.

Non-Returnable & Non-Refundable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

• Opened or used supplements, nutrition products, or consumables
• Personal care products where the seal has been broken
• Gift cards, downloadable items, or promotional vouchers
• Clearance or final-sale items